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Cancellation Policy

THE TERMS OF SERVICE (for a list of full terms of service please see attached to your invoice) ARRIVAL POLICY: TO ENSURE SMOOTH OPERATIONS AND TO MAINTAIN PUNCTUALITY FOR ALL CLIENTS, PLEASE ADHERE TO YOUR SCHEDULED APPOINTMENT TIME AND AVOID ARRIVING EARLIER THAN SCHEDULED. ATTENDANCE POLICY: FOR THE SAFETY AND COMPLIANCE WITH HEALTH REGULATIONS, I RESPECTFULLY REQUEST THAT YOU ATTEND YOUR APPOINTMENT UNACCOMPANIED. AS A PROVIDER OF BEAUTY SERVICES OPERATING FROM A SMALL HOME STUDIO, REGRETTABLY LEONIE IS UNABLE TO ACCOMMODATE ADDITIONAL PERSONS DURING APPOINTMENTS. LATE ARRIVAL PROTOCOL: IF YOU ANTICIPATE RUNNING LATE, KINDLY NOTIFY LEONIE VIA TEXT MESSAGE TO UPDATE YOUR ARRIVAL TIME. PLEASE BE AWARE THAT LATENESS MAY RESULT IN A REDUCTION OR CANCELLATION OF YOUR SCHEDULED APPOINTMENT. CANCELLATION POLICY: CANCELLATIONS MUST BE COMMUNICATED AT LEAST 48 HOURS PRIOR TO YOUR SCHEDULED APPOINTMENT. REFUND AND RESCHEDULING POLICY: APPOINTMENTS NOT RESCHEDULED WITHIN THE APPROPRIATE 48-HOUR CANCELLATION WINDOW WILL RESULT IN FORFEITURE OF THE FULL PAYMENT AMOUNT. FAILURE TO ATTEND A SCHEDULED APPOINTMENT WITHOUT PRIOR NOTIFICATION WILL RESULT IN FORFEITURE OF THE FULL PAYMENT AMOUNT. HEALTH AND ALLERGY INFORMATION: PLEASE INFORM LEONIE OF ANY PRE-EXISTING SKIN CONDITIONS OR ALLERGIES BEFORE YOUR APPOINTMENT. THANK YOU FOR YOUR CO OPERATION. I LOOK FORWARD TO SEEING YOU AT YOUR APPOINTMENT.

Contact Details

• unit 2/8 Neville Street, Bentleigh East VIC, Australia

  +61405171014

  leonie@leoniemakeup.com.au

• Bentleigh East VIC, Australia

  0405171014

  leonie@leoniemakeup.com.au